Gymwork Refund Policy

Effective Date: January 1, 2025

Gymwork Inc. (“Gymwork” or “the Company”) strives to provide the best services to customers and operates a fair refund policy. This policy outlines the refund rules for Gymwork’s subscription services and digital products.

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1. Refund Eligibility

Refunds for Gymwork’s paid subscriptions and digital content are only available under the following conditions:

1.1 Refund Request Within 7 Days of Payment (No Usage Recorded) • If a user requests a refund within 7 days of payment and has not used any paid features, a 100% refund will be issued. • For annual subscriptions, canceling within the 7-day free trial period will prevent any charges.

1.2 Duplicate (Double) Payments • If a duplicate payment is made for the same service under the same account, the additional payment will be fully refunded.

1.3 Technical Issues Preventing Service Use • If the user is unable to use the service due to Gymwork’s technical errors (excluding issues related to the user’s device or network), a refund request may be granted.

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2. Non-Refundable Conditions

Refunds are not available in the following cases:

2.1 Services Already Used • If the user has accessed the service (e.g., workout programs, premium content), refunds will not be provided. • However, if a major service disruption prevents proper use, exceptions may be considered.

2.2 Subscription Discontinuation Due to Personal Reasons • If the user stops using the service for personal reasons (e.g., quitting workouts, schedule changes), refunds for the remaining period will not be provided. • Instead, users can cancel their subscription to avoid further charges.

2.3 Promotional and Discounted Purchases • Purchases made with discount coupons or promotional offers may be subject to different refund policies.

2.4 PDF and Digital Download Purchases • PDF and other digital download products are non-refundable. • Due to the nature of downloadable content, refunds cannot be issued regardless of whether the file has been used.

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3. Refund Process

3.1 Submitting a Refund Request • Refund requests must be submitted via email. • 📧 Email: admin@gymwork.pro • Required Information: Payment date, order number, and registered account email.

3.2 Review and Approval • Requests will be reviewed within 3–5 business days, and users will be notified of the approval status.

3.3 Refund Processing • If approved, the refund will be processed through the original payment method within 7–10 business days. • Refund processing times may vary based on the policies of the payment provider or bank.

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4. Additional Inquiries

For any questions regarding the refund policy, please contact us:

📧 Email: admin@gymwork.pro 📍 Address: 24, Nambusunhwan-ro 351-gil, Seocho-gu, Seoul, Republic of Korea 📞 Phone Number: +82 70-8065-0420