📱If you purchased in the app
iOS (App Store Purchase)
Go to the iOS Settings app > Tap your Apple ID > Subscriptions → Cancel your subscription.
Android (Google Play Purchase)
Open the Google Play app > Tap your Profile > Payments & Subscriptions > Subscriptions → Cancel your subscription. ㅤ ㅤ
💳 If you paid by card on the website
🌐 If you paid through Paddle (global checkout)
You can quickly request a refund directly via the Paddle site:
- Go to 🔗Paddle
- Please verify using the email you entered at the time of purchase.
- In the top menu bar, go to Subscription > select your Gymwork subscription > click Cancel subscription
🇰🇷 If you paid in Korea (Toss Payments)
If you entered the subscription code in the app Log in via the link below → Go to Subscription Management → Cancel your subscription first, then request a refund via [Contact Us]. 🔗Manage Subscription >
If you haven’t entered the subscription code yet Please go to [Contact Us] and send us your card number and payment date, and we’ll assist you with the refund. ㅤ ㅤ
⚠️Why am I not refunded after canceling my subscription?
Canceling a subscription and getting a refund are different actions. ㅤ
Subscription Cancellation
This means you’re stopping future recurring payments. Once canceled, you won’t be charged for the next billing cycle, but your current subscription period will remain active until it ends.
Example: If you cancel a monthly plan on June 5, you can still use it until June 30. No charges from July. ㅤ
Refund
A refund means getting back part or all of the amount already paid. Canceling your subscription alone does not automatically trigger a refund. To receive a refund, you must request it separately. Refund eligibility and process vary depending on the payment platform (iOS, Android, Web, etc.).